Returns & Refund Policy

Effective Date: 24/07/2026

At Rossendale Print, we are committed to providing high-quality printed products and excellent customer service. As the majority of our products are custom-made and personalised, please read this policy carefully before placing an order.

1. Bespoke & Personalised Products

Most products supplied by Rossendale Print are manufactured specifically to your requirements and may include your artwork, branding, logos or custom specifications.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised and bespoke goods are generally exempt from the standard 14-day cancellation period.

Once production has commenced, orders for personalised or custom-made products cannot usually be cancelled, returned or refunded.

2. Before Production Begins

If your order has not entered production, we may be able to cancel or amend it.

Please contact us as soon as possible if you need to make changes.

If production has not started, any payment made will normally be refunded in full, less any charges for design work, artwork preparation or other services already completed.

3. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery.

To help us investigate, please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where applicable

Failure to report issues within this timeframe may affect our ability to investigate the claim with our production partners or courier.

4. Customer-Supplied Artwork

Customers are responsible for ensuring that all artwork supplied or approved is accurate before production begins.

Rossendale Print cannot accept responsibility for errors including, but not limited to:

Spelling mistakes
Grammar errors
Incorrect telephone numbers
Incorrect email addresses
Incorrect website addresses
Incorrect pricing
Incorrect QR codes
Low-resolution images
Incorrect colours contained within supplied artwork
Layout or design issues present on approved artwork

Customers should carefully review every proof before providing approval.

5. Colour Variation

Every effort is made to reproduce colours as accurately as possible.

However, slight colour variation may occur due to differences between:

Computer monitors
Mobile devices
Digital proofs
Commercial printing processes
Different print materials and substrates

Minor colour variation within accepted commercial print tolerances is not considered a fault.

6. Print & Manufacturing Tolerances

Commercial printing is subject to normal manufacturing tolerances.

Minor variations in:

Colour consistency
Cutting
Trimming
Folding
Positioning
Finishing
Product dimensions

are considered acceptable within industry standards and do not constitute a manufacturing defect.

7. Delivery

Delivery dates are estimates only.

Rossendale Print cannot offer refunds or compensation for delays caused by:

Courier companies
Severe weather
Industrial action
Customs delays
Supplier delays beyond our reasonable control
Events outside our reasonable control

Our advertised turnaround times, including standard 3–5 working day delivery, begin only after:

Full payment has been received.
Final print-ready artwork has been supplied.
Any requested artwork amendments have been completed.
Artwork has been approved where required.

8. Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us promptly.

We will investigate the matter with the courier and keep you informed throughout the process.

9. Reprints & Remedies

Where Rossendale Print accepts responsibility for a fault, we reserve the right to determine the most appropriate remedy.

This may include:

Reprinting the affected products.
Replacing the goods.
Repairing the issue where practical.
Issuing a full or partial refund where appropriate.

Where a reprint will satisfactorily resolve the issue, Rossendale Print reserves the right to provide a replacement order instead of issuing a refund.

10. Refunds

Approved refunds will be processed using the original payment method wherever possible.

Please allow 5–10 working days for funds to appear, depending on your payment provider.

Refunds will not be issued where products have been correctly produced in accordance with approved artwork and the agreed specification.

11. Returns

Due to the personalised nature of our products, items must not be returned without prior authorisation from Rossendale Print.

If a return is approved, we will provide full return instructions.

Unauthorised returns may be refused.

12. Design Services

Charges for graphic design, artwork preparation, file amendments and similar creative services are non-refundable once work has commenced.

13. Inspection of Goods

Customers should inspect their order as soon as reasonably possible after delivery.

Any shortages, defects or issues should be reported within 48 hours of receipt.

Goods should not be used, installed or distributed if a fault is suspected, as this may affect the available remedy.

14. Limitation of Liability

Rossendale Print’s liability shall not exceed the purchase price of the affected goods.

We shall not be liable for:

Loss of profits
Loss of business
Indirect or consequential losses
Costs arising from customer delays
Losses resulting from errors contained within customer-supplied or customer-approved artwork

Nothing in this policy limits liability where it cannot legally be excluded under applicable law.